For information about this update, see June 7, 2016, update for Outlook 2013 (KB3115158). To fix this issue, install the June 7, 2016, update for Outlook 2013. 1001 or a later version, select Update Options, and then select Update Now.įor more information about Click-to-Run for Office 2013, see Update history for Office 2013 MSI-based installations of Office 2013 If it is not at this version or a later version, update your Office 2013 installation. To fix this issue, make sure that your Office 2013 Click-to-Run installation is at version. Office 2013 Click-to-Run-based installations of Office 2013 For information about this update, see February 7, 2017, update for Outlook 2016 (KB3141511). To fix this issue, install the February 7, 2017, update for Outlook 2016.

If you had previously disabled updates, select Enable updates after you select Update Options, and then select Update Now.įor more information about update channels for Office 365 clients, see Update history for Microsoft 365 Apps (listed by date). 1000 or a later version, select Update Options, and then select Update Now.

View the Version that is listed under Office Updates.

Select File, and then select Office Account or Account.

Open any Office application, such as Outlook or Word.

To fix this issue, make sure that your Office 2016 Click-to-Run installation is at version. Office 2016 Click-to-Run-based installations of Office 2016 See the More information section to determine whether your Office installation is Click-to-Run or MSI-based. To fix this issue, follow the steps for your Office version and installation type. Microsoft Dynamics CRM for Outlook is only supported when using Cached Exchange Mode.

This issue may occur if Outlook is not configured to use Cached Exchange Mode. When you select Track in CRM or Set Regarding on an email with an attachment, Microsoft Outlook crashes.Īdditionally, in the Application Event log, you may find one or more of the following crash signatures with event ID 1000: Application name This article provides a resolution and workarounds to solve the issue that Microsoft Outlook crashes when you try to track an email message in Microsoft Dynamics CRM.Īpplies to: Microsoft Dynamics CRM 2016, Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM 2013, Outlook 2016, Outlook 2013, Microsoft Outlook 2010 Original KB number: 3142993 Symptoms

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